General Terms and Conditions of Sale

CDM Group, a simplified joint-stock company with its registered office located at 20-28 rue du Transvaal, 75020 Paris – France, registered with the Paris Trade and Companies Register under number 511 147 555, offers ticketing services, notably for sporting events, concerts, and entertainment activities in France and abroad. As an opaque agent, CDM Group acts exclusively on behalf of its clients and does not promote events organized by producers.

These General Terms and Conditions of Sale govern the sale of ticketing and package services provided by CDM Group.

Sales of sports and cultural packages and tickets mentioned herein are subject to French law. In case of dispute, only the French courts shall have jurisdiction.

Preamble

These General Terms and Conditions of Sale are systematically brought to the attention of each buyer to enable them to place an order. Consequently, placing an order implies the buyer’s full and unconditional acceptance of these terms and conditions. The client expressly acknowledges having read and accepted these specific sales conditions relating to the sale of sports and cultural packages and tickets.

For any information or questions, our Customer Service is available at +33 1 43 58 18 33.

The elements described in the preamble are an integral part of the General Terms and Conditions of Sale.

CDM Group representatives undertake to provide clients with all precontractual information from CDM Group, including these terms in full.

These terms and information are up to date at the time of transmission. Sales of sports and cultural packages and tickets mentioned herein are subject to French law.

In case of dispute, only the French courts shall have jurisdiction.

1. Application and Enforceability of the Terms and Conditions

These General Terms and Conditions of Sale are systematically provided to the Client when placing an order. Consequently, placing an order implies the Client’s full and unconditional adherence to these terms and conditions, to the exclusion of any other documents, such as brochures or catalogs issued by CDM Group, which are for informational purposes only.

Any contrary condition stipulated by the Client, unless expressly accepted, will be unenforceable against CDM Group, regardless of when it may have been brought to its attention.

The client declares having read, understood, and accepted these Terms.

The client further declares that they are legally capable of consenting to these terms and intend to fully comply with them consciously and without reservation.

If the client is a minor or otherwise incapacitated, they declare that they have the authorization of a parent, guardian, or legal representative. The fact that CDM Group does not invoke any of these terms at a given time cannot be interpreted as a waiver of the right to enforce them at a later date.

CDM Group reserves the right to modify these terms and any associated elements without notice. The new terms will apply retroactively to all relationships between CDM Group and its clients.

2. Purpose

These terms define the conditions under which the Client benefits from the Services.

All the rules set forth form an integral part of these General Terms, which the Client agrees to comply with.

These terms constitute the contract (hereinafter referred to as the Contract).

3. Obligations of the Parties. Obligations and Rights of the Company

It is expressly agreed between the parties that the Company is subject to an obligation of means under these terms.

Obligations and Rights of the Client 
Public Order: The Client undertakes to comply with all applicable laws and regulations relating to personal data, including the law of January 6, 1978, Directive 95/46 of October 24, 1995, and any future laws, including those arising from the directive transposition project presented to the Council of Ministers on July 18, 2001.

Legal Identification Obligations: Information to be provided to the Company – If the Client is a legal entity, they agree to provide the Company with the following information as required by Article 43.9 of the Law of September 30, 1986, as amended, failing which they will not be able to benefit from the Services: company name or business name, registered office, name of the signatory, address, telephone number…

Guarantee: The Client guarantees the Company against any action that may be brought against it by a third party for any reason, particularly in relation to the contractual relationship between the Client and the Company.

The Client undertakes to indemnify the Company for any judgments that may be rendered against it, including legal fees under Articles 699 and 700 of the French Code of Civil Procedure.

The Client undertakes to indemnify the Company for any judgments that may be rendered against it, including legal fees under Articles 699 and 700 of the French Code of Civil Procedure.

4. Order Placement

The information provided by the Client when placing an order is binding: in case of error in the recipient’s contact details, CDM Group shall not be held responsible for the inability to deliver the necessary elements to the correct person or address.

Orders are only considered final once the payment has been confirmed and successfully processed.

Once the service elements (including event tickets and meal vouchers) have been dispatched, any modifications or cancellations by the Client cannot be considered, and no refunds will be issued. Service offers are valid while stocks last.

5. Delivery

The dispatch of service elements (tickets, meal vouchers, and more broadly any product or document related to the execution of the service) is carried out between the date of order and payment and, at the latest, the day before the event.

Delays in the dispatch of these elements cannot result in damages.

Delivery is made via email, WhatsApp, or registered mail with insurance.

The delivery process is the sole responsibility of postal services. CDM Group reserves the right to use any other provider for the delivery of service elements.

Since delivery is the sole responsibility of the appointed providers (La Poste, Chronopost, UPS, DHL, TNT, FedEx, and more broadly any delivery service provider), the Client waives any recourse against CDM Group regarding delivery issues.

Events such as war, riots, fires, strikes, accidents, and natural disasters are considered force majeure, exempting CDM Group from its obligation to deliver. CDM Group will keep the Client informed of such events as soon as possible.

In any case, timely dispatch can only occur if the Client has fulfilled all their obligations towards CDM Group.

6. Claims

Claims related to the consumption of services must be submitted no later than 48 hours following the actual consumption of the services.

These claims must be detailed in writing and sent by registered mail to CDM Group.

7. Pricing

The prices charged are those established at the time of the order, based on the economic conditions in force. Unless otherwise stated in the prior offer, shipping costs are included. These prices are all-inclusive, at the applicable rate at the time of payment.

Important: ticket prices may vary and differ from their face value.

8. Payment

Unless otherwise agreed, the Company requires full payment for the service upon order. Regardless of the payment method agreed between the parties, the payment is considered completed only after the funds have been successfully received.

9. Force majeure

Any delay in the execution of the service due to circumstances beyond CDM Group’s control cannot result in the cancellation of the order. CDM Group cannot be held liable for any damage resulting from such delay.

The following events are considered exonerating, among others:

• Weather-related disasters such as frost, snow, or heavy rain
• Thaw barriers
• Fires, floods, or explosions for any reason
• Strikes or work stoppages affecting either party or any of the service providers involved in the execution of the service

If the force majeure event lasts for more than three months, the Contract will be automatically terminated unless otherwise agreed by the parties.

CDM Group will inform the Client of such events in a timely manner.

10. Subcontracting

CDM Group reserves the right to subcontract all or part of this Contract to any company of its choice. If CDM Group subcontracts part of the service, the Client waives any recourse against CDM Group for the subcontracted services.

Only the subcontractor can be held liable by the Client. The Client must exercise any recourse against the subcontractor, designated or not by CDM Group, and cannot hold CDM Group responsible for the subcontracting.

11. Withdrawal

In accordance with Article L. 121-20-4 – 2° of the French Consumer Code, the right of withdrawal does not apply to services provided by CDM Group.

12. Cancellation, Refund, Use

A ticket cannot be refunded, even in the event of loss or theft, nor can it be exchanged unless the event is canceled and the organizer decides to refund the tickets. A ticket cannot be resold.

No duplicate ticket will be issued, even in the event of loss or theft.

Upon the announcement of the cancellation or a change in the date, time, or location of a performance for which you have booked tickets, you agree that CDM Group, to the extent possible, may use the contact information you provided during the booking process to keep you informed of the next steps.

Upon announcement of the cancellation or change of date, time, or venue of an event for which you have booked tickets, you agree that CDM Group, where possible, may use the contact details you provided when booking to keep you informed of the next steps.

We encourage you to verify 24 hours before your event that it is proceeding as scheduled by calling +33 1 43 58 18 33. If an event is canceled by the organizer, or due to an external event affecting CDM Group, the following conditions apply:

• Either the Client accepts the proposed new date or event
• Or the Client accepts a credit valid for 18 months

Clients must comply with the regulations of the venues where the events take place.

In case of non-compliance, CDM Group disclaims any responsibility.

13. Liability. Liability of the Company

CDM Group is only obligated to make reasonable efforts regarding the continuity of its services.

CDM Group is not subject to any obligation of result, and in particular, without limitation, cannot be held responsible for:

• for any damage due to a force majeure event, an unforeseen circumstance, or the actions of a third party;
• in the event of a breakdown or technical issue, particularly related to programs, hardware or software, or the Internet network.

CDM Group cannot be held responsible for direct or indirect damages caused by data loss, fraudulent activities, hacking, the accidental transmission or spread of viruses or other harmful elements, or the actions or behavior of third parties or users.

The Client releases CDM Group, its employees, and its executives from any liability for any harm resulting from the use of the website or associated services, regardless of the cause invoked or the actual cause of the harm. Without limiting the scope of other provisions in these Terms and Conditions, the liability of CDM Group, if it were to be engaged, regardless of the form of action or cause, shall not exceed the total amount paid by the User to CDM Group.

Limitation: In the event that the Company's liability is brought into play, the damages and interest owed by the Company to the Client may not exceed, for all causes combined, to the full extent permitted by the applicable regulations, the sums paid by the Client under the Contract.

Exclusion: The Client is solely responsible for the choice of the service and its suitability for its needs, and the Company assumes no liability in this respect. The Client acknowledges that he/she has ordered the service in the quality and for the purpose for which it is intended. The Company shall not be held liable for any direct or indirect loss suffered by the Client under this Contract (such as loss of turnover, data, operations, brand image, etc.).

Client's Liability: In the event the Client's liability is invoked, the damages owed by the Client to the Company will be equal to the direct or indirect harm suffered by the Company. In any case, the termination of the contract due to the Client's failure to fulfill any of their obligations will not entitle the Client to a refund of the amounts already received by the Company. The Client also acknowledges that no credit or other compensation can be requested from the Company under such circumstances.

14. Personal data

In accordance with the law, the Client can at any time access their personal information and request its modification or deletion from CDM Group.

CDM Group only shares Users' personal data when necessary for the operation of the service and with their consent.

However, without disclosing the User's contact details, the Company may send Users commercial offers from itself or third parties. Each User can opt out by modifying their preferences with CDM Group.

The User authorizes CDM Group to retain and store their information confidentially for a period that shall not exceed the statutory limitation period for civil actions (Article 2262 of the Civil Code).

CDM Group reserves the right to disclose to third parties any information necessary if it is reasonably required to comply with applicable laws or regulations, or in response to any judicial or administrative request, or by the police or gendarmerie.

CDM Group also reserves the right to do so in order to protect itself, its users, or any third party.

15. Applicable texts and attribution of competence

These Terms and Conditions, as well as all relations between CDM Group and the Users, are exclusively governed by French law, regardless of the User's habitual residence and even in the case of a conflict of laws.

In the event of one of the provisions being considered illegal by a competent authority, the said provision shall simply be deemed unwritten, all other provisions retaining their binding force between the parties. Any dispute will be under the exclusive jurisdiction of the Courts.

16 - Internal regulations of each site

CDM Group acts only as an intermediary for the Organizers. As a result, these specific terms and conditions of sale apply solely to the sale of the package or tickets and not to the event itself.

It is specified that certain activities offered may be subject to an internal regulation specific to the Organizer or the relevant site, and that such regulations are available from the said site.